FAQ & HOW TO
Design Time Limit

Yes, unfortunately there is a time limit for you to create a design without saving it. If you leave a design in the 3D designer for 3 hours without touching it, or leave it in your cart, it will get erased. Please save your design if you don’t finish it in 1 sitting.

Save a Design for Later

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To save your design, press the Add To Cart button on the bottom of the page and then click Finish. Once you’re on the shopping cart page, on the left side of the product located just under the trash can, click on the envelope to Save your design. It will then ask for your email to send a link to your design that you can view/edit at a later time. The design is only saved for 2 weeks and then will be deleted without your or our ability to recover it.

How many colors can I use?

You can use as many colors as you would like on your chosen product. The cost is the same.

Basics

Rotate

  • Click and Drag the product, or use the rotate buttons on the right-hand side.

Working With Images

  • Once your artwork is uploaded, you can start manipulating it.
  • Use the image controller to move, scale, rotate, accelerate and decelerate the panning of the image over the product.

Image Controller

  • The first dropdown allows you to select individual components of the product where you want the image to be applied.

Location Menu

  • The Tools dropdown lets you flip the image and choose the fit over the product. Autofit scales a smaller image to wrap around the select components in the panels dropdown. Whereas fit height and fit width respectively scale the height and width of a small image to fit over the chosen panels.

Tools Menu

  • The Clone option simply makes another copy of the image. The image clone can be layered on to a previous image or applied to an entirely different component of the product. The difference between adding the same image again and using clone is that clone will retain any scale or rotation you have made to the image.

Where is manufacturing?

Canvas MX manufactures all tops in Southern California. Our MX pants come out of Buenos Aires, Argentina.

How do we make your gear?

To complete your custom design, we use cut & sew all-over sublimation. First, we print out the design and then use a heat controlled press that makes the print go into and become part of the fabric. This leaves the fabric soft and breathable, unlike Heat Transfers, Direct-To-Garment printing, and Screenprinting that nearly all other Gear Companies use. Your design is then cut out of the fabric and sewn together, leaving you with a superior product that has no creases or smudges and will never fade.

Is there a minimum order quantity?

No, we have no minimums. While you do receive lower pricing starting with quantities of 10, we still offer great prices for buying only 1.

Can I reorder a design?

We save all of our customer’s designs. If you want to reorder the same design in 4 weeks or 4 years, we have it. Contact us at info@canvasmx.com with either your previous order number or the email you used for purchasing.

What is the delivery time?

Production times vary depending on the products ordered and our workload. Our U.S. customers normally receive their Jerseys and T-Shirts within 2 weeks, Polos and Hoodies within 3 weeks and Pants within 5 weeks. Sometimes we are faster and rarely are we slower, but it does happen.

We will not Guarantee a delivery date.

How many jerseys can I order?

Our production is able to make 8,000 jerseys per month.

Do you offer International shipping?

Yes. We ship all international orders utilizing USPS International Priority Mail. International Orders require a physical street address and phone number. We are required to provide a commercial invoice for all International Orders. Deliveries will not be made on Weekends or holidays. The shipping time for international Postal Air Mail orders usually takes 5 to 10 business days depending on the country of destination. Please check with your local post office or customs office if you have not yet received your package.

Please Note: International orders may also be required to pay additional duty fees depending on the country of destination. Please check with customs officials within your country. We are not responsible for any customs fees, nor can we accept a package (or have a package returned to the United States) that is stuck in customs.

What credit cards do you take?

We accept Discover, Visa, Mastercard and American Express credit card for payment. Please submit accurate information; the billing address you enter must match the address your credit company has on file. Your order will not be processed without good credit card information.

What colors can I use?

While our designer will let you choose fluorescent colors by picking a color outside of our color table, at this time we are unable to print any fluorescent neon colors or metallics.

Will my product match the color on my screen?

Screen colors can differ significantly from actual printed colors. The colors on your screen are dependent on the device you are using, your graphics card, and/or your screen settings.

For $10 we can send a printing proof, which is just a piece of fabric, with your desired colors for you to see before ordering. Please email the color codes to info@canvasmx.com

Will the colors fade or crack over time?

No, all of our Custom Products are created in a cut & sew all-over dye-sublimation process that will not peel, crack, or fade. There is no texture from the design and the fabric remains breathable providing maximum comfort.

Logos we WILL NOT print!

We will not print the logos of any Energy Drink company, GoPro, or other apparel/gear manufacturers without written permission from the marketing manager of the company. We have Alpinestars available for use, because so many people wear their boots, and not their gear. The A-Stars logos can only be used on the arms, and not the chest or back.

How to upload a logo or design
  • Find many logos and designs already uploaded for use in our 3D designer by clicking on ARTWORK Artwork Icon.
  • To use your own, click on UPLOAD Upload Icon in the side menu bar, then select ADD IMAGE Add Image Icon.
  • Image files can be AI, SVG, PDF, JPG or PNG.
  • Images must have a maximum size of 30 MB and a minimum of 200×200 pixels per inch (PPI) in size. The recommended criterion for calculating image dimension is by estimating the size of the area of the product you’d like to fill (e.g. front of T-shirt) in inches*200dpi. You can also see the actual size required, in the image Uploader popup.
  • While uploading, you can also control the image fit, and image position on the product.